Privacy Policy

Privacy Policy

HOUSEARTWARE.COM (“we”, “our”) is committed to honoring the privacy of our customers and visitors (“you”, “your”). This Privacy Policy describes how we collect and use the Personal Information you provide on our website and as part of our Services. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. By submitting Personal Information through our website or as otherwise described in this Privacy Policy, or, even if you are not a customer, by visiting our Site, you expressly consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website or the Support Service after these changes are posted, you agree to the revised Privacy Policy.

What information we collect and why?

From our website visitors, we collect information about the device and browser you use, your network connection and your IP address.

We also receive Personal Information when you make a purchase from our website or make other request via any mean such as email or telephone call.

We collect and use this information, including Personal Information, in connection with the performance of the Services. We respect your privacy, and we assure you that we will maintain and use this information responsibly.

We do not intentionally gather Personal Information from visitors who are under the age of 13.

When do we collect this information?

We collect this information when you visit our website, use Services offered on our websites or engage with us either by email, web form, instant message, phone, or post content on or through our website (including forums, blogs and via any Messaging Feature). We also collect any additional information that you might provide to us.

If you make a purchase from our website, you will be directed to our merchant (Paypal) for payment, and this Privacy Policy only addresses activities on our Site, and does not govern the collection and use of information by our merchants, that we do not control, nor by individuals not employed or managed by us. If you visit a website that may collect your Personal and Financial Information you should review its privacy policy before providing the site with information.

When and why do we share Personal Information with third parties?

As mentioned above, we use third party payment processors to assist us in processing and share with them your payment information securely. Such third party processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this privacy policy.

We will use Personal Information to perform the Services, including to facilitate the creation of and secure your account on our network and identify you as a user in our system. We will also use Personal Information to contact you regarding your interest in, or experience with, the Services, to provide you with support and to improve the quality of our Site and Services. We may also use Personal Information for marketing purposes. For example, we may use information you provide to contact you or to send you information regarding us. We do not sell, rent or trade your Personal Information to third parties.

We may use other third parties to help us provide services and marketing to you, such as shipping or fulfilling orders, processing payments, monitoring site activity, conducting quality assurance and testing, providing support, conducting surveys, and administering e-mails, and share with them your Personal Information solely for those purposes. If we share any Personal Information with any of these third parties, we will require that such information be used only to provide the services requested by us and be maintained by them in strictest confidence.

We will not use or disclose your Personal or Financial information, except:

  • as necessary to provide the Services to you;
  • in the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations);
  • as required by law, or based on our good faith belief that it is necessary to conform or comply with the law;
  • to outside auditors who have agreed to keep the information confidential;
  • to a successor organization in the event of a merger, acquisition, bankruptcy, or other sale or disposition of all or a portion of our assets, If this happens, we will post a notice on our home page.
  • as necessary to enforce our Terms of Service;
  • as necessary to protect our rights, safety, or property, our users, or others; this may include (for example) exchanging information with other organizations for fraud protection and/or risk reduction;
  • as otherwise described in this Privacy Policy or to which you have consented.
  • COM will always ask for your consent before sharing your Personal Information with third parties for purposes other than those described in this Section.

What do we do with your Personal Information when you terminate your relationship with us?

After we collect Personal Information, we will continue to store archived copies for legitimate business purposes and to comply with the law, and will continue use and store anonymous or anonymized information, such as website visits, in order to improve our Services.

General Browsing

Whether you are a customer of ours or not, we collect Anonymous Data, including data about our webpages you visit, information about the device, operating system and browser you use, your network connection, your IP address and the date/time stamp for your visit. If you are a customer of ours, we will also collect data about how and when you access your Account. This information allows us to see which areas are most visited, which helps us improve the quality of visitors’ online shopping experiences by recognizing and delivering more of the features, services and products that our visitors prefer.

Social Media

Our websites may use social media features, such as the Facebook ‘like’ button (“Social Media Features”). These features may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly.

Use of Cookies

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.

Why we use cookies

We use cookies to recognize your device and provide you with a personalized experience, to enable you to navigate the site better as well as provide non-personally identifiable information to third parties to assist in our market research and to provide targeted marketing and information. Cookies also allow us to make our sites more responsive to your needs, by delivering a better and more personalized experience to you. The cookies are typically stored on your computer’s hard drive and are used by us to help track your clicks as you go through the pages within our website. In addition, we use cookies to help keep track of support requests and to tell us whether you have previously visited our website. This allows registered users to avoid reentering information upon every new visit to our site.

Third parties that have content embedded on our website such as a social feature may set cookies on a user’s browser and/or obtain information about the fact that a web browser visited a specific website from a certain IP address. Third parties cannot collect any other personally identifiable information from our website unless you provide it to them directly.

If you prefer not to accept cookies, you can set your browser to either disallow cookies all together or have a browser alert you when a site is using a cookie. The exact method of disabling cookies varies depending on the browser you are using; please consult the Help option in your browser for specific directions. Please note that if you reject or block all cookies in your browser settings, you will not be able to take full advantage of our services as some cookies are necessary for the site to function properly.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

What we don’t do with your Personal Information

  • We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other companies (other than to specific HOUSEARTWARE.COM merchants you may be interacting with) for the marketing of their own products or services.

How do we keep your Personal Information secure?

We believe in providing a safe and secure shopping experience for all of our clients. We provide stringent and effective security measures on our website. It is our policy to never send private information, such as your credit card number, via e-mail, IM, chat or other unsecured means. In fact, this is a practice we recommend you adopt in all of your Internet activities.

How do we protect your information across borders?

While HOUSEARTWARE.COM is Canadian based, we provide services to customers and our technology processes data from users around the world. Accordingly, HOUSEARTWARE.COM may transmit your personal information outside of the country, state, or province in which you are located.

Control and access to your Personal Information

You retain all rights to your Personal Information and can access it anytime. In addition, HOUSEARTWARE.COM takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. You can update many types of Personal Information, such as payment or contact information. If you are unable to change your Personal Information, please contact us at to make the required changes. It’s important to remember that if you delete or limit the use of your Personal Information, the Services may not function properly.

If you have any questions about your Personal Information or this policy, or if you would like to make a complaint about how HOUSEARTWARE.COM processes your personal data, please contact HOUSEARTWARE.COM by email at

Product Review

Our customer can post their experience about the products they bought from our website as Product Review. Users are reminded that postings are automatic, instantaneous, and are not pre-reviewed. None of the information contained on our website is medical, legal, business, or other advice or opinion. Any opinion expressed via this service is that of its author. Additional facts and information on legal or other developments may affect the subjects discussed. Confidential information should not be discussed. We assume no responsibility for the content or consequences, direct or indirect, of communications by users.

Questions/Changes in Policy

If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us at If elements of our Privacy Policy change, we will post the updated Privacy Policy on this website. If you are concerned about how your Personal Information is used, please visit our site often for this and other important announcements.